Refund Policy

At Zeanora, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a refund within 14 days of receiving your item, provided it is unused, in its original packaging, and accompanied by proof of purchase. Refunds will be processed to the original payment method within 5–10 business days after we receive and inspect the returned item.

Please note that certain items, such as personalized or clearance products, are non-refundable unless faulty. Customers are responsible for return shipping costs unless the product arrived damaged or defective. To initiate a refund request, contact our customer service team at andrei-gheorgesp@outlook.com with your order details and reason for return.